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Borrowing

Membership

There's lots to discover and enjoy at Idea Exchange! Find books, ebooks, movies, music and more. To begin borrowing at Idea Exchange, sign up for a library membership.



Physical Materials

1 day: New adult and children’s dvds and Bestsellers

1 week: Adult and children’s feature and series dvds, music cds, video games

3 weeks: Adult and children’s books, magazines, playaways, books on cd, book with cd kits

6 weeks: Book Club in a Bag

There is no limit to the number of items you can borrow with your membership card, with the exception of:

  • Only 2 New DVDs + 2 Video Games per card
  • Only 20 7-day loan DVDs in total per card
  • Must be 13 years of age & older to borrow DVDs and Video Games

Online Materials

You can also borrow online! We have eBooks, audiobooks, video, music and magazines that can be downloaded at home. All you need is your library card and the free software available here.
For even more access to online materials, such as online courses, journals and magazines, check out our collection of online databases.

 

When you check out items, you are given an official due date receipt.  You can also view the date your items are due in your online account.

If you are late returning your items, you will be charged the following fees until they are returned:

Adult + Children’s DVDs and Video Games

  • Overdue fine: $2.00 a day
  • Maximum fine: $16

Adult + Children Music CDs

  • Overdue fine: $0.30 a day
  • Maximum fine: $9

Adult Materials

Books, Magazines, Books on CD, and Playaways:

  • Overdue fine: $0.30 a day
  • Maximum fine: $9 for hardcovers and cds and $6 for paperbacks and magazines

Rapid Reads:

  • Overdue fine: $0.30 a day
  • Maximum fine: $15

Book Club in a Bag:

  • Overdue fine: $2.00 a day
  • Maximum fine: $16

Young Adult Materials

Books, Magazines, Books on CD, Playaways:

  • Overdue fine: $0.30 a day
  • Maximum fine: $6

Children’s Materials

Books + Magazines:

  • Overdue fine: $0.15 a day
  • Maximum overdue fine: $4.50 for hardcovers and $3 for magazines        

Books on CD, book + CD kits and Playaways:   

  • Overdue fine: $0.30 a day
  • Maximum overdue fine: $6

You are responsible for returning or renewing items on time.

Fines exceeding $15.00 will prevent borrowing.

Fines can be paid in person by cash, credit or debit at Clemens Mill, Hespeler, Preston, or Queen’s Square locations.

 

Here’s where you can renew items:

  • Using the self-checkout machines
  • Sign in to your online account
  • Using the telephone renewal service at 519.740.3000
  • Asking a staff member (by phonein person or chat)

An item cannot be renewed when the item:

  • Has been renewed 2 times
  • Is on hold by another member
  • Item does not allow renewals (New Dvds, Bestsellers, Inter-Library Loans and Book Club in a Bag)
 

Going on vacation and need extra time? Please speak to staff at checkout and request a due date extension with the exception of these items:

  • New materials purchased within the past six months
  • Books with holds
  • DVDs & Videos
  • Music CDs
  • Interlibrary loans
 

Materials borrowed at one location may be returned to ANY of the following Idea Exchange locations: Clemens Mill, Hespeler, Preston, or Queen’s Square.

After hours return slots are available for the return of all items except Book Club in a Bag.

 

Place a hold to have items sent to your location. Here’s how:

  • Search the online catalogue for your item, and select Hold this Title. Then, when prompted, enter your card number and select your location for pickup.
  • Email, phone, or chat with us to place the hold for you.

We will notify you either by phone, mail or by email when the item is ready for pickup.

Materials that can’t be placed on hold are: new DVDs (1 day loan), board books, Rapid Read copies, and reference materials.

There is a hold limit of 50 items.

Don’t see the book that you want in the Idea Exchange collection? Request it here.

 

You can temporarily freeze a hold and keep your place in the hold list when you are going away or otherwise unable to pick up it up. Here’s how:

In your online account, check the box in the Freeze column beside your hold and click UPDATE LIST. To Unfreeze a hold, uncheck the box and then click UPDATE.

Items that are “Available” or “Ready For Pickup” cannot be frozen.

 

You can select to receive an email courtesy reminder notice 3 days before an item is due.  This is not applicable for 1 day loan items and only available with email notification.

You are still responsible for returning or renewing items before the due date.

To sign up for email notifications, contact us in person, by email or phone 519.621.0460.

 

Report lost or stolen cards to the library immediately! That way, we can stop others from using your card. You are responsible for anything borrowed on your card until it is reported lost or stolen. Replacement library cards are $1.

 

Please report lost items immediately to staff. If you lose an item you will be charged the replacement cost of the item and a processing fee.

 

To keep a record of what you’ve borrowed, log into your online account, click on My Reading History and click Opt In.

All library materials that you sign out after you click Opt In will appear on the My Reading History screen.

If you wish to opt out of reading history, you must first delete all the items and then click the Opt Out button.

 

Saved searches is a feature that is unavailable through the Encore catalogue. You can view previous saved searches from your account when you sign in to your online account and select Preferred Searches.

Creating a new saved search is now only available through the Classic Catalogue. A link to the Classic Catalogue is available at the bottom of the Encore search results page.


Save for Later is a feature that is unavailable in the Encore catalogue. Sign in to your online account to view previously saved items in the Save For Later list.

Instead, try using the new feature My Lists!

To save an item to My List, click on the cart icon under additional actions.

Once added, the message "This item is in your bookcart" appears. You also have the option to remove it from your cart. Once finished adding items to your cart, select My Cart at the top right of the screen or view cart in the grey box. This will bring you to the My Cart page.

In the My Cart page, select Save to list. You will then be prompted to sign in to your account.

Give your list a name (description is optional) and click on Create. The item will be added to your newly created list.

To view your list(s), Sign In to your account and select My Lists.