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Computers, Internet + WiFi



  • Row of computers

Services | March 4, 2022


Study stations are available at all locations. Bring your own device and use the free Wi-Fi. There is no login or password required - just connect and agree to the internet terms and conditions. You can also print via Wi-Fi at all locations.


Public Computers are available during open hours. At the Old Post Office and Queen's Square, a limited number of public lending laptops will be available for those with a full teen or adult membership on a first-come, first-served basis.  Only limited staff assistance is available.

Computer and device assistance that can be provided by staff is limited at this time. One-on-one service that does not meet physical distancing guidelines cannot be provided in the interest of the health and safety of both members and staff.

Public Computer Use Guidelines:

  • Usage will be limited to one 60-minute session per day, per person. During less busy times, an additional 60 minute sessions may be requested.
  • Computers are cleaned between reservations.
  • A valid Idea Exchange membership or Internet Card is required.
  • No 20-minute express computers are available at this time.
  • Computer reservations are recommended and can be made by phone or in person. Sessions can be booked for the same day, or one day in advance.
  • No food is permitted. However, drinks with lids are allowed.
  • No headphones will be provided. Members can bring their own or purchase a headset for $3.00.
  • Masks are mandatory.
  • Limited assistance available for Printing, Photocopying, Scanning, and Faxing
  • You can also print via Wi-Fi at all locations.

Review our guide to Internet Safety or contact any location for more information on using the internet at Idea Exchange.


Submitted by Noel Johnson (not verified) on

1 hour is not adequate for study. It takes 40 minutes drive both ways to the library. Mightn’t you increase this to two or 3 hours?

Submitted by Jamie (not verified) on

Thank you for your comment. Unfortunately, while Waterloo Region is still in the Red Level (Control), we are asking everyone that comes into our spaces to limit their visit to 60 minutes (1 hour) to help reduce contact with staff and other members. When the Region moves into a level with fewer restrictions we will review the length of stay for our study and WIfI spaces. This is similar to what we did in the summer and fall as re-opening restrictions were lifted.
Have a great day.