Idea Exchange | August 7, 2020
Idea Exchange has examined all of our internal and external procedures to ensure that we are doing everything possible to stop the spread of COVID-19 on our materials and in our spaces. We are opening using a phased approach which allows us to work out additional cleaning protocols as each service is reintroduced.
All materials returned to Idea Exchange locations will be held in quarantine for a minimum of 96 hours. All items will remain checked out to your account until they can be checked in following the quarantine period. All items will be checked in using the original date when they were put in the drop box, and overdue fines will be waived until further notice.
We continue to make contact free Pick-up Service available at all locations, providing members with the opportunity to pick-up their holds without entering a public space. During Pick-up Service, members will not be allowed inside Idea Exchange buildings.
As an added precaution, we are adding seven (7) days to every loan period to ensure that you have enough time to pick-up items and leave them untouched for your own quarantine period before using them. As a courtesy until further notice, there will be no overdue fines on materials.
DURING YOUR VISIT
During In-Person Service, members will be allowed inside Idea Exchange buildings. We have implemented the following health and safety measures:
- Limiting our visitor capacity and practising 2-metre physical distancing at all times.
- Providing hand sanitizer and requiring visitors use it upon entrance.
- Having staff and visitors follow Region of Waterloo’s mandatory Face Covering By-law.
- Asking visitors to practicing good hand hygiene and cough/sneeze etiquette throughout their visit.
- Using acrylic protective shields at all staff service points.
- Continuing contact free Pick-up Service at all locations.
- Enhancing our cleaning protocols, including regular sanitizing of high-touch surfaces and equipment.
- Not allowing food or spillable drinks.
The maximum number of members allowed inside each location at a time is posted at the front entrance. Staff may ask you to wait outside until other members exit the building.
Stay home if you have any cold or flu-like symptoms, or have been told to self-isolate due to your potential exposure to COVID-19 or international travel. Thank you for keeping staff and members safe.
Please follow all posted instructions and refer to the Code of Conduct for our full policy on visiting Idea Exchange locations.
CLEANING OF OUR LOCATIONS
The same thorough cleaning of our buildings will continue with added attention to high-touch areas such as handrails, door knobs, and buttons. Staff are also being trained on all proper cleaning protocols. Procedures are in place to ensure that equipment is cleaned using approved disinfectant sprays and wipes between uses.
During In-Person Service, staff will sanitize computer stations between reservations and all other digital equipment will be regularly sanitized.
Staff have been trained on proper hand-washing techniques as well as the safe removal of gloves and surgical masks for tasks that require these safety options.