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How Pick-up Service Works

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Idea Exchange | June 2, 2020

  • Idea Exchange will be offering Pick-up Service of all library materials starting Tuesday, June 16.
  • Pick-up Service hours are 10:15am to 5:45pm - Tuesdays through Saturdays.
  • All items for pick-up must be placed on hold in advance. Only holds placed as of Monday, June 15 will be fulfilled. If you have a hold on your account from before the March 16 closure, please email or call Idea Exchange to let us know you would like that hold fulfilled for Pick-up Service. 
  • You can search and reserve materials for Pick-up Service through our online catalogue. Don’t know what you want? Phone or email during the service hours with the type of books you enjoy and staff can help you choose books or they could also choose books for you based on your borrowing history.
  • When calling or emailing, please have the following information ready: 
    • Your first and last name
    • Your Idea Exchange membership number (found on the back of your membership card)
    • Phone or cell number to reach you at
    • Titles of books requested or types of book you would like
  • Staff will try to get materials ready for you to pick-up within 2 to 3 days. However, depending on volume of orders and location of materials it may take longer. When your materials are ready for pick-up you will be contacted by email or phone, based on the notification setting of your account. Items will be checked out to your account before you arrive and you will have 6 days to collect them. If they are not collected within this time they will be returned to circulation. You will have to replace your order for a new pick-up.
  • When making arrangements for Pick-up Service, staff will let you know the total of any fines owing on your account. Only credit card payments by phone will be available. If you cannot pay in this manner, you will still be allowed to borrow materials with fines owing. 
  • All doors will remain locked during Pick-up Service. When you arrive, call staff using the phone number on the outside signage and provide them with your full name. If you are unable to call, please knock on the door and step behind the table.  All transactions will occur at the building’s entrance, no access will be given to the building.
  • Remain behind the table when you arrive. Staff will bring items out and place them on the table. Once staff are back inside the building you can collect your items from the table. 
  • To help prevent the spread of COVID-19, we are not accepting reusable bags. Your materials and due date receipts will be placed in a plastic bag. 
  • Although we are taking every precaution possible, we cannot guarantee material are free of the COVID-19 virus. We therefore recommend all borrowed material be quarantined at your home, remaining untouched in the plastic bag for 48 hours. Due dates have all been extended to accommodate the extra time.
  • Do not “wash” or “wipe” library material with water or disinfectant wipes as this may cause damage. Members are financially responsible for the replacement of damaged materials.
  • Returned materials will immediately be placed in a 72-hour quarantine. The items will remain checked out on your account until after this quarantine period. As a courtesy, until further notice there will be no overdue fines on materials. Every effort to return materials on time will be appreciated.

 

Comments

Submitted by Beth Attwood (not verified) on

If we are returning books are we to not use a plastic bag? If I am picking up books can I return at the same time?Will we have an appointment to pick up reserved books or just stand in line?

Submitted by Jamie (not verified) on

Thank you for the great questions. Please don't return the items in a plastic bag. You can place each item one by one through any of our outside returns starting Tuesday, June 16th. But there is no hurry to return the items in the first week, all due dates have been extended until July 21 to allow plenty of time to return.
If you are picking up books you can return at the same time, but will have to use the outside drop box.
Starting on June 15th you can start to reserve materials through our online catalogue. You must wait for a call or email saying your items are ready for pick up. There is no scheduled pick up appointment. You will have six days to pick up your materials from Tuesday - Saturday 10:15am-5:45pm. All pick ups will occur outside our front entrances, as the locations remain closed to the public. For the complete instructions on pick up and returns we have created a page called phased reopening with all of the details. https://ideaexchange.org/about/phased-reopening
Have a great day.

Submitted by Rianne (not verified) on

Can we get items from other locations delivered to our local library?

Submitted by Jamie (not verified) on

Thank you for the great question. Yes, materials will be shipped/placed on hold from other locations. Just like when placing holds before the closure, items from any available location will fill the hold. This is why pick ups may take a few days as items travel around the system.
Have a great day.

Submitted by Jenny (not verified) on

If we have a large number of books can we schedule a time to return them so we don't overwhelm the drop boxes? I had a large number of biographies out for my classroom prior to March break plus books for home.

Submitted by Jamie (not verified) on

Thanks for your question. If you could wait to return large quantities of items for two more weeks that would be very helpful to our staff and due to our space constraints. All items are not due until July 21 and there are no fines accruing at this time.

Submitted by Sara Heintz (not verified) on

To clarify, any books that we had on hold before March 16th will not be fullfilled?

Submitted by Jamie (not verified) on

Great question. We only require you to get in contact with us about holds that are available, which means they are sitting on the shelf. If you have holds on your account that are for new books or you are in a queue to get it, then those holds will fill as per normal.

Submitted by Janet Logan (not verified) on

According to my account information a book from my hold list has been checked out to me. Do I have to get an email from you before I come to pick it up?

Submitted by Jamie (not verified) on

Thanks for your question. You should receive an email or phone notification before the item is checked out to you.
However, if you see the item is checked out then you are welcome to come to the location to pick it up as it is bagged and ready for you.