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Managing your PIN

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  • four digit numeric PINs required

Idea Exchange | May 6, 2021

As of Tuesday, May 4, 2021, all Idea Exchange memberships will require a PIN (Personal Identification Number) and card number to log into your Idea Exchange account.

This change will increase the security and privacy of your personal library information.

A temporary PIN will be created from the last four digits of the telephone number used for your account. We encourage you to reset your temporary PIN as soon as possible (on or after May 4).

Changing your PIN online can be done in three easy steps:

  1. Login to your account using your name, card number and temporary PIN (last 4 digits of your phone number) then click on My Account in the top right corner.
    Screenshot of Account Login pageScreenshot of arrow pointing at My Account link
  2. Choose Edit pin from below Home Library.
    (Unfortunately, the mobile version of our website does show the Edit pin link. If you are encountering this issue, try switching to a computer, or use our online form to request an email be sent to you with a link to reset your PIN - this requires that you have an email that you can access on file at Idea Exchange - or contact us to assist you further.)
    Screenshot with arrow pointing to Edit pin link
  3. In the popup box that appears, enter your existing temporary PIN then enter your preferred new PIN twice and click SUBMIT. You are all done! Your PIN has been modified!
    Screenshot of the Change Your PIN form

You can also change your PIN using one of these other convenient options:

  1. Online through your account. Login to your account
  2. Phone us or visit in-person during our open hours. (During shutdown, in person access is unavailable).
  3. Contact us in real time via our chat service or complete our email form.

Please contact us if you have any questions about this change or need any assistance.

Frequently Asked Questions

Why is Idea Exchange now requiring PINs for online access?

Adding PINs will increase the security and privacy of your personal Idea Exchange information. Online security is increasingly crucial to any online account, and protecting members’ digital information is very important to us.

What if I don’t want a PIN?

To log in to your Idea Exchange account online, a PIN is now required. Members cannot opt out, but setting up a PIN is quick and easy, and requires only four numbers to keep your account safe and secure.

What if I can’t remember my PIN or it isn’t working? How do I change my PIN?

If you do not know your current PIN, you can change it by completing an online form. Note that this method requires an email on file.
You can also contact staff for help with your PIN.

Can I use letters or other characters in my PIN? Can I make my PIN a different length?

PINs must be four digits and can only contain numbers.

My browser used to remember my login, now the information is incorrect and/or in the wrong fields, what do I do?

If you re-fill in all the fields so they are correct now, you may be able to submit and then allow your browser to update the saved password information. If not, you may need to delete the saved password information in your browser from Idea Exchange sites so that you can re-enter it correctly and then, if you like, you can allow your browser to re-save your login. Please note, that it is likely your browser will only remember your barcode and PIN, so you may have to continue to enter your name, though some browsers will allow you to quickly fill in the field based on previously entered information.

Comments

Submitted by Alicia (not verified) on

I don't understand why this is needed. How is a 4 digit code more secure than my 14 digit library card number that has 7 unique numbers at the end? This just seems to be a lot to add (especially for parents with children who have library cards) during Covid. Now people have yet another thing that they have to remember to log in.

Submitted by Jamie (not verified) on

Hi Alicia,

Thank you for your comment. Online security is very important to us. Adding a 4 digit PIN adds another level of protection for your online library account. Most library systems now require this added log-in authentication. We apologize for the inconvenience during the pandemic, however we had delayed this launch for over a year. If we can assist you with resetting your PIN or your child's card, please contact us via chat, email or phone.