Idea Exchange | June 8, 2021
As of Tuesday, May 4, 2021, all Idea Exchange memberships will require a PIN (Personal Identification Number) and card number to log into your Idea Exchange account.
This change will increase the security and privacy of your personal library information.
A temporary PIN will be created from the last four digits of the telephone number used for your account. We encourage you to reset your temporary PIN as soon as possible (on or after May 4).
Changing your PIN online can be done in three easy steps:
- Login to your account using your name, card number and temporary PIN (last 4 digits of your phone number) then click on My Account in the top right corner.
- Choose Edit pin from below Home Library.
(Unfortunately, the mobile version of our website does show the Edit pin link. If you are encountering this issue, try switching to a computer, or use our online form to request an email be sent to you with a link to reset your PIN - this requires that you have an email that you can access on file at Idea Exchange - or contact us to assist you further.)
- In the popup box that appears, enter your existing temporary PIN then enter your preferred new PIN twice and click SUBMIT. You are all done! Your PIN has been modified!
You can also change your PIN using one of these other convenient options:
- Online through your account. Login to your account
- Phone us or visit in-person during our open hours. (During shutdown, in person access is unavailable).
- Contact us in real time via our chat service or complete our email form.
Please contact us if you have any questions about this change or need any assistance.
Frequently Asked Questions
Why is Idea Exchange now requiring PINs for online access?
Adding PINs will increase the security and privacy of your personal Idea Exchange information. Online security is increasingly crucial to any online account, and protecting members’ digital information is very important to us.
What if I don’t want a PIN?
To log in to your Idea Exchange account online, a PIN is now required. Members cannot opt out, but setting up a PIN is quick and easy, and requires only four numbers to keep your account safe and secure.
What if I can’t remember my PIN or it isn’t working? How do I change my PIN?
Can I use letters or other characters in my PIN? Can I make my PIN a different length?
PINs must be four digits and can only contain numbers.
My browser used to remember my login, now the information is incorrect and/or in the wrong fields, what do I do?
If you re-fill in all the fields so they are correct now, you may be able to submit and then allow your browser to update the saved password information. If not, you may need to delete the saved password information in your browser from Idea Exchange sites so that you can re-enter it correctly and then, if you like, you can allow your browser to re-save your login. Please note, that it is likely your browser will only remember your barcode and PIN, so you may have to continue to enter your name, though some browsers will allow you to quickly fill in the field based on previously entered information.