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Welcome Back! 2020 is Fine Free

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Idea Exchange | September 1, 2020

Idea Exchange has announced that we are eliminating fines on late returns for the remainder of the calendar year. This means that overdue fines will not be applied to print books, DVDs, magazines, video games or other materials. This initiative is in effect until December 31, 2020.

We realize that these past months have been challenging for our community. By eliminating overdue fines, we are reducing financial barriers to accessing our resources and services.

If you have existing overdue fines on your account from before the March closure, payment can be deferred to 2021.

A reminder that:

  • Due dates for your borrowed items are listed on your checkout receipt and when you Sign In to your online library account.
  • You are responsible for returning or renewing borrowed items on time.
  • Borrowed items can be returned to any Idea Exchange location.
  • You can choose to receive a courtesy email that alerts you three (3) days before your borrowed items are due. You can also choose to get overdue notices by email or phone.

Please try to return your materials on time so others can enjoy them.

Idea Exchange will continue to charge replacement and processing fees for items that remain overdue more than 27 days after their due date. Replacement and processing fees are also applied to items that are returned damaged. You will not be able to continue borrowing if you have been charged for long overdue or damaged items.

If you have questions about overdue items on your account, call 519-621-0460 or chat with us online during open hours.

As always, we appreciate your patience and understanding through these unprecedented circumstances.