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Current Services

Idea Exchange will be expanding location hours and services beginning Monday, March 21.

Queen’s Square
Mondays through Thursdays: 9:30 am to 8:30 pm
Fridays and Saturdays: 9:30 am to 5:30 pm
Sundays: 1:00 pm to 5:00 pm

Clemens Mill, Hespeler, and Preston
Mondays through Thursday: 10:00 am to 8:30 pm
Fridays: 10:00 am to 5:30 pm
Saturdays: 9:30 am to 5:30 pm
Sundays: 1:00 pm to 5:00 pm

Old Post Office
Mondays: 10:00 am to 5:30 pm
Tuesdays through Thursdays: 10:00 am to 8:30 pm
Fridays: 10:00 am to 5:30 pm
Saturdays: 9:30 am to 5:30 pm
Sundays: 1:00 pm to 5:00 pm

Waterloo Regional Council has repealed the mandatory face covering by-law in enclosed public spaces, effective March 21. As such, the wearing of masks is no longer mandatory in Idea Exchange locations beginning on this date. However, members and staff are welcome to continue utilizing masks or other PPE as they wish while visiting the libraries and galleries. We will continue to make masks and hand sanitizer available to those who wish to use them.

Our staff appreciate the respect and patience of the community as restrictions lift and we continue to re-introduce services.

Online resources are always available. Sign up for an online membership, download eBooks and eAudiobooks, magazines, and stream movies. You can also access free educational resources from anywhere.

Sign up to receive more information about services and programs via your inbox with e-news from Idea Exchange.

checkmarkAVAILABLE SERVICES

We are always here to help answer your questions or suggest a new read, something to watch or listen to. Call or email us your question or chat with us during open hours.

booksPick-up Holds and Browse Materials

person using computerStudy Tables and Wi-Fi Access

person readingOld Post Office: In-Person Services and Makerspace Pickup

people viewing artCambridge Art Galleries Exhibitions

printerPrinting, Copying, Scanning, Faxing

person using computerPublic Computer Access

SERVICES AVAILABLE BY RESERVATION

ruler, pencil, paintbrushOld Post Office: Makerspace and Creative Studios

people meetingStudy Rooms

OTHER QUESTIONS YOU MAY HAVE

WHAT ARE YOUR HEALTH AND SAFETY MEASURES?

We have implemented public health recommendations to ensure the safety of our staff and members. Health and safety measures include:

  • Face Masks and hand sanitizer available as needed
  • Asking visitors to practice good hand hygiene and cough/sneeze etiquette throughout their visit
  • Using acrylic protective shields at all staff service points
  • Enhancing our cleaning protocols, including regular sanitizing of high-touch surfaces and equipment.
  • Continuing contact free Pick-up Service at all locations by request
  • Light snacks and covered drinks are permitted

Please follow all posted instructions and refer to the Code of Conduct for our full policy on visiting Idea Exchange locations.

HOW LONG CAN I BORROW ITEMS?

7-Day Loans: All DVDs (including new DVDs), music CDs, video games, Rapid Reads, park passes, and Launchpads.

21-Day Loans: All adult, young adult and children’s books, magazines, books on CD, story CDs, as well as musical instruments, iPads and board games puzzles, and maker kits.

WHY DID I RECEIVE AN EMAIL ABOUT MY ITEMS BEING OVERDUE?

Courtesy notices are sent out when items remain checked out past their due date.

If you have not yet returned your item(s), you can do so through our external drop boxes, which are open 24/7 at Clemens Mill, Hespeler, Preston, and Queen’s Square.

WHEN CAN I PICK UP MY HOLDS?

You will be notified by telephone or email when your item(s) are ready for pick up. After receiving this notification, you can stop in at any time during our open hours.

Sign-in to your library account at any time to check the status of your holds.

HOW DO I RETURN MY ITEMS?

External drop boxes are open 24/7 at Clemens Mill, Hespeler, Preston, and Queen's Square for returns. Items can also be returned to inside drop boxes during open hours.

Oversized materials, such as Book Club in a Bag, Maker Kits, Read the Rainbow Kits, puzzles and games cannot be returned through our external drop boxes. Please return them during open hours to our Member Services’ desks.

CAN I PRINT A DOCUMENT?

Printing, photocopying, scanning, and faxing is available. You can also print via Wi-Fi at all locations.

Debit/credit payments are encouraged, but cash will be accepted.

Black and White printing: 25 cents per printed side
Cost for Colour printing: 50 cents per printed side

Need more help? Call us or ask us online.