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Current Services

Reduced hours and Cambridge Art Galleries closure at Idea Exchange starting Tuesday, January 4, 2022

Due to the current COVID-19 situation and with consideration for the wellbeing of staff and members, Idea Exchange will be reducing location hours beginning Tuesday, January 4, 2022. As well, Cambridge Art Galleries exhibitions will be closed in accordance with health measures announced by the Ontario government. Though the galleries are closed at this time, virtual content including artist talks, art activities, and the Fibre Art Collection is always available.

We appreciate your patience and understanding as we work to provide a safe experience for all. Thank you, as always, for your continued support.

All Idea Exchange locations will now be open for the following hours as of Tuesday, January 4, 2022:

Mondays through Fridays from 10:00 am to 6:00 pm
Saturdays from 9:30 am to 5:30 pm
Sundays from 1:00 pm to 5:00 pm.

Idea Exchange will continue to offer members the following services:

  • Indoor contactless pick up of holds and drop off of materials
  • Browsing of materials
  • Public computers
  • Printing, faxing, photocopying, and scanning
  • Wi-Fi, study rooms and study workstations
  • Laptops and some digital equipment at the Old Post Office

Vaccine passports are not required to enter Idea Exchange locations. We will continue to monitor provincial and local guidance from government and health authorities. Face masks are still required for all visitors and must be worn throughout your visit. Please complete the COVID-19 Screening Questionnaire before entering our physical spaces.

Online resources are always available. Sign up for an online membership, download eBooks and eAudiobooks, magazines, and stream movies. You can also access free educational resources from anywhere.

Sign up to receive more information about services and programs via your inbox with e-news from Idea Exchange.

checkmarkSERVICES THAT ARE CURRENTLY AVAILABLE

We are always here to help answer your questions or suggest a new read, something to watch or listen to. Call or email us your question or chat with us during open hours.

booksPick-up Holds and Browse Materials

person using computerStudy Tables and Wi-Fi Access

person readingOld Post Office: Some In-Person Services and Makerspace Pickup

printerPrinting, Copying, Scanning, Faxing

SERVICES AVAILABLE BY RESERVATION

person using computerPublic Computer Access

people meetingStudy Rooms

red X symbolSERVICES THAT ARE UNAVAILABLE

  • In-person programs
  • Social or group seating
  • Virtual Reality
  • Cambridge Art Galleries Exhibitions
  • In-Person use of Old Post Office Makerspace, digitization, and AV rooms

OTHER QUESTIONS YOU MAY HAVE

WHAT ARE YOUR HEALTH AND SAFETY MEASURES?

We have implemented public health recommendations to ensure the safety of our staff and members. Health and safety measures include:

  • Limiting our visitor capacity and practising 2-metre physical distancing at all times
  • Having staff and visitors follow Region of Waterloo’s mandatory Face Covering By-law
  • Face Masks and hand sanitizer available as needed
  • Asking visitors to practice good hand hygiene and cough/sneeze etiquette throughout their visit
  • Using acrylic protective shields at all staff service points
  • Enhancing our cleaning protocols, including regular sanitizing of high-touch surfaces and equipment.
  • Continuing contact free Pick-up Service at all locations by request
  • Not allowing food or spillable drinks

HOW YOU CAN HELP

  • Stay home if you are feeling unwell, have a fever, new cough, or difficulty breathing
  • Wear a face covering
  • Practice physical distancing
  • Sanitize or wash upon entrance to the building and frequently throughout your visit

For more information, please review our Safety and Cleaning Procedures. Please follow all posted instructions and refer to the Code of Conduct for our full policy on visiting Idea Exchange locations.

HOW LONG CAN I BORROW ITEMS?

New!

COVID -19 extended loan periods end on September 1, 2021, from this day onward loan periods will return to the following:

7-Day Loans: All DVDs (including new DVDs), music CDs, video games, Rapid Reads, park passes, and Launchpads.

21-Day Loans: All adult, young adult and children’s books, magazines, books on CD, story CDs, as well as musical instruments, iPads and board games puzzles, and maker kits.

Items that were checked out before September 1 will keep their original due date. Renewals for most items can be completed online, in person or by phone.

IS IT SAFE TO BORROW MATERIALS?

Yes, it is safe to borrow materials.

As of June 11, 2021, the provincial government has removed the COVID-19 regulation that library materials must be quarantined when returned.

This change means that you won’t have to wait as long for library materials and items will be checked in off your account with no extra delay.

Idea Exchange continues to evolve and adjust our procedures as new information comes to light around COVID-19 and public health measures change and are updated. We closely monitor the developments related to COVID-19 and we continue to use an evidence-based approach to inform decisions around the relaunch of our services and safety protocols for staff and public. Based on new evidence, the risk of transmission of the COVID-19 virus through inanimate surfaces such as library materials is very unlikely.

WHY DID I RECEIVE AN EMAIL ABOUT MY ITEMS BEING OVERDUE?

Courtesy notices are sent out when items remain checked out past their due date.

If you have not yet returned your item(s), you can do so through our external drop boxes, which are open 24/7 at Clemens Mill, Hespeler, Preston, and Queen’s Square. For more information, see our guidelines on Returning Materials.

WHEN CAN I PICK UP MY HOLDS?

You will be notified by telephone or email when your item(s) are ready for pick up. After receiving this notification, you can stop in at any time during our open hours.

Sign-in to your library account at any time to check the status of your holds.

HOW DO I RETURN MY ITEMS?

External drop boxes are open 24/7 at Clemens Mill, Hespeler, Preston, and Queen's Square for returns.

Due to the removal of the quarantine regulations, items may also be returned in the internal drop boxes during open hours.

For more information, see our guidelines on Returning Materials.

 

CAN I BROWSE THE PHYSICAL COLLECTIONS?

Yes! You are able to browse our collections in-person at all locations. All collections are available to browse and staff assistance is available to help you select items. Holds can still be placed on these items by using the online library catalogue.

We are always here to help answer your questions or suggest a new read, something to watch or listen to. Call or email us your question or chat with us during open hours.

CAN I PRINT A DOCUMENT?

Printing, photocopying, scanning, and faxing is available. You can also print via Wi-Fi at all locations.

Debit/credit payments are encouraged, but cash will be accepted.

Black and White printing: 25 cents per printed side
Cost for Colour printing: 50 cents per printed side

At this time, there is only limited staff assistance available, as everyone must maintain physical distancing at all times. Need more help? Call us or ask us online.

CAN I USE ONLINE RESOURCES WITHOUT ENTERING THE BUILDING?

By signing up for an Online Membership (Cambridge residents only) you can immediately start accessing our Online Resources. Visit an Idea Exchange location for a full membership.

If you already have a card but need it renewed, fill out our Membership Renewal Form.