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Current Services

Ontario Extending Stay-at-Home Order Until June 2: Open for Front Door Pick up Service Only

The Ontario Government has extended the Stay at Home Order until June 2.  Front door holds pick up and online services are still available, but our buildings remain closed. The following services are available:

  • Pick up of material holds at the door.
  • Outside return boxes for materials are open 24/7.
  • Old Post Office Make and Takes and pick up service.
  • Wireless printing pick up.
  • 24-hour WiFi outside all building locations 
  • Free Crafty Creations kits, while supplies last.
  • New! We now offer photocopying, scanning and faxing drop off and pick up

All Idea Exchange locations are open Monday to Saturday, 10:00am-6:00pm Closed Sundays. Complete the COVID-19 Screening Questionnaire before your visit. Masks are still required for curbside pick up.

While Idea Exchange’s buildings will be closed for in-person service, our online resources are available 24/7. Sign up for an online membership, download eBooks and eAudiobooks, magazines and stream movies. You can also access free educational resources from anywhere.

Sign up to receive more information about services and programs via your inbox with e-news from Idea Exchange.

checkmarkSERVICES THAT ARE CURRENTLY AVAILABLE

We are always here to help answer your questions or suggest a new read, something to watch or listen to. Call or email us your question or chat with us during open hours.

booksPick-up Holds is available during open hours

person using computerOnline Resources

person using computerOnline Programming

person readingOld Post Office

printerPrinting, Copying, Scanning, Faxing

red X symbolSERVICES THAT ARE UNAVAILABLE

  • All in person access inside of our buildings is suspended

home with heart insideKEEPING OUR COMMUNITY SAFE

We have implemented public health recommendations to ensure the safety of our staff and members. Health and safety measures include:

  • Limiting our visitor capacity and practising 2-metre physical distancing at all times
  • Having staff and visitors follow Region of Waterloo’s mandatory Face Covering By-law
  • Face Masks and hand sanitizer available as needed
  • Isolating all returned materials for 24+ hours
  • Requiring members to limit the length of their visit to 45 minutes or less
  • Asking visitors to practice good hand hygiene and cough/sneeze etiquette throughout their visit
  • Using acrylic protective shields at all staff service points
  • Enhancing our cleaning protocols, including regular sanitizing of high-touch surfaces and equipment.
  • Continuing contact free Pick-up Service at all locations by request
  • Not allowing food or spillable drinks

HOW YOU CAN HELP

  • Stay home if you are feeling unwell, have a fever, new cough, or difficulty breathing
  • Wear a face covering
  • Practice physical distancing
  • Sanitize or wash upon entrance to the building and frequently throughout your visit
  • Limit your visit to 60 minutes of less

For more information, please review our Safety and Cleaning Procedures. Please follow all posted instructions and refer to the Code of Conduct for our full policy on visiting Idea Exchange locations.

OTHER QUESTIONS YOU MAY HAVE

IS IT SAFE TO BORROW MATERIALS?

As of Monday, February 22, 2021 Idea Exchange will quarantine library materials for a total of 24 hours.

Neighbouring libraries including KPL, WPL, RW Library and Guelph Public Library will also be transitioning to a 24 hour isolation period.

This change means that you won’t have to wait as long for library materials and items will be checked in off your card sooner. Members also have the option to quarantine and isolate materials they have checked out at home before using them. We have given an additional 7 days on loan periods in order to accommodate this.

WHY DID I RECEIVE AN EMAIL ABOUT MY ITEMS BEING OVERDUE?

Courtesy notices are sent out when items remain checked out past their due date.

If you have received a notice for materials that you have returned, please be aware that all items remain checked out on your account for a minimum of 24 hours for quarantine. Don’t worry though, 2021 is fine free!

If you have not yet returned your item(s), you can do so through our external drop boxes, which are open 24/7 at Clemens Mill, Hespeler, Preston, and Queen’s Square. For more information, see our guidelines on Returning Materials.

WHY AM I BEING ASKED TO LIMIT THE LENGTH OF MY VISIT?

Idea Exchange is committed to ensuring the wellbeing of our members and staff with enhanced safety rules and cleaning procedures.

All precautions (as noted above) are based on the recommendations of Public Health and Government officials, including the requirement that all members and staff wear a face mask or covering, practice 2-metre physical distancing at all times, and limit the length of time spent in contact with one another.

For more information, please see available resources from Region of Waterloo Public Health, Government of Ontario, and the Government of Canada.

WHEN CAN I PICK UP MY HOLDS?

You will be notified by telephone or email when your item(s) are ready for pick up. After receiving this notification, you can stop in at any time during our open hours.

Sign-in to your library account at any time to check the status of your holds.

HOW DO I RETURN MY ITEMS?

External drop boxes are open 24/7 at Clemens Mill, Hespeler, Preston, and Queen’s Square for returns. For more information, see our guidelines on Returning Materials.

All returned materials will be held in quarantine for a minimum of 24 hours. During this quarantine period, the items will remain checked out to your account. This helps reduce possible exposure of COVID-19 for staff and reduces the risk of cross contamination to other materials and equipment.

Don’t worry though, 2021 is fine free!

CAN I BROWSE THE PHYSICAL COLLECTIONS?

During provincewide shut down restrictions, members are unable to browse the collection. Staff assistance is available over the phone or chat and we can place items on hold for you for pick up. We are always here to help answer your questions or suggest a new read, something to watch or listen to. Call or email us your question or chat with us during open hours.

HOW LONG CAN I BORROW ITEMS?

Seven (7) days have been added to loan periods. 1-day loan materials, such as new DVDs, have been extended to 14 days. These extended loan periods give you enough time to leave your materials untouched for your own quarantine period before using them.

For more information about loan periods and renewals, please see our Borrowing guidelines.

CAN I PRINT A DOCUMENT?

During the shutdown, all Idea Exchange locations offer convenient wireless printing. You can easily connect to our printers from your device and retrieve your print jobs using our contactless pick up service.

  • Free black and white printing up to 10 pages per day per person.
  • Free colour printing up to 2 pages per day per person.
  • You must pick up your print job the same day or it will be deleted.

If you require more copies printed, please contact the location to arrange payment or if you have further questions.

CAN I USE ONLINE RESOURCES WITHOUT ENTERING THE BUILDING?

By signing up for an Online Membership (Cambridge residents only) you can immediately start accessing our Online Resources. Visit an Idea Exchange location for a full membership.

If you already have a card but need it renewed, fill out our Membership Renewal Form.