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All Idea Exchange locations and drop boxes are closed until June 30. Curbside Pickup will be offered soon.

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  • Idea Exchange Closure Notice

Idea Exchange | May 15, 2020

On Wednesday, March 25, the Region of Waterloo declared a State of Emergency with municipalities following suit, including the City of Cambridge. The Government of Ontario extended the State of Emergency on Tuesday, April 14. As such, Idea Exchange locations will remain closed until Tuesday, June 30. This is a constantly evolving situation and we will continue to make service decisions based on the most current information from Region of Waterloo Public Health, as well as follow legislated directives.

Following the Government of Ontario’s May 14 announcement regarding plans to begin the reopening of the province, Idea Exchange will be offering contact free curbside pickup in the coming weeks. At such time members will also be able to return library materials via branch drop boxes. Details related to the services’ process, start date, and safety measures for staff and the community are currently being finalized. Information will be posted here and on our social media when it is available.

The programs and events as listed in the Spring 2020 Idea Exchange Magazine have been cancelled. New programs and events will be moved online. Check out our online calendar for virtual programs and events.

During this closure, all library material due dates and hold expiration dates will be extended, and no additional fees or fines will be applied to member accounts. These extensions will continue for a week after we reopen.

Although Idea Exchange will be temporarily closed, online resources remain available:
eBooks and audiobooks
Movies and TV
Newspapers and magazines
Online databases and courses

If you are not currently an Idea Exchange member you can sign up for our new Online Membership to access online e-resources.

We will continue to monitor the situation closely and make service adjustments as needed. Any changes to our services will be posted on our website, ideaexchange.org and social media accounts.

Reputable Information Sources about the Coronavirus (COVID-19)

There is no shortage of discussion online and in the media about COVID-19 and the measures needed to keep people and communities safe. To help you find the most reliable sources of information and support during this uncertain time, Idea Exchange would like to share this essential resource list on the COVID-19 response in our region, our province, our country, and across the globe: Coronavirus (COVID-19) Guide

Comments

Submitted by Adam (not verified) on

Nice job Idea Exchange. I appreciate you taking lead on directing people to credible sources of information re Coronavirus and taking a moderate approach by cancelling larger gatherings but remaining open for business given that it is currently safe to do so.

Submitted by Maryanne (not verified) on

When will the sign up be for registered classes and children's programs?
It was supposed to be March 30th in person. Or will this be done online now?
Thank-you and hope to see you all soon!

Submitted by Jaime Griffis (not verified) on

Hello Maryann, In person and phone registration for children's Spring programming has been delayed. We will be posting on our website the updated dates if we move forward with registered programs for Spring. Thank you for your question!

Submitted by Bilal (not verified) on

Are items still due back on the 14th and will we be charged after that day? Right now, it doesnt seem like libraries will be running again soon so I assume it will not reopen on the 14th like planned.

Submitted by Jamie Kamula (not verified) on

Thank you for your question. If the library continues to remain closed, we will extend the due dates again so that nothing is due until a week after we open. There are no fines incurring on any of the items. The items on the holdshelf will also be extended too.

While we are closed, be sure to check out the many e-resources we have to offer which includes ebooks and e-audiobooks.

Have a great day.

Submitted by Cassandra (not verified) on

Hi, will there be any virtual programming coming out in the coming weeks?

Hello Cassandra,
We are currently working on online and virtual programming for our members. We recently co-hosted a Disney Family Trivia program on Facebook and will be looking at expanding our online programs in the coming weeks. Thank you for your question!

Submitted by cassandra maurice (not verified) on

I was wondering how to pay the fines on my account with the libraries closed??

Submitted by Jamie (not verified) on

Hi Cassandra,
Thanks for your question. During the closure we do not have a method for you to pay your fines while we are closed. You should still have full access to all of our online resources.
When we reopen we would be happy to take payment of fines over the phone with a credit card number.
Have a great day.

Submitted by Michelle Hodgson (not verified) on

When will the library be open for Curbside Pickup????

Submitted by Jamie (not verified) on

Thank you for your question. We anticipate that curbside pick up will begin mid-June. We will be making an announcement on the website as well as the exact steps and procedures for placing your requests for pick up. Stay tuned for more details!

Submitted by Magdalena Migdal (not verified) on

How can I become a member now, during COVID-19? Is it possible to submit the PDF membership form and scanned proof of ID via email? Please advise ASAP, thank you.

Submitted by Mar (not verified) on

Will we be able to return books when curbside pick up starts? also, will the functions of the online services open up with curbside pick up?
Really looking forward to the reopening!

Submitted by Jamie (not verified) on

Thank you for your question. When curbside pick up begins we will also open up our outside book drops for returns. However, there is no rush to return materials checked out before the closure - everything has a due date of July 21st so there will be no overdue fines. We want to ensure people have lots of time to return their materials. Also, we only have so much space to store items, so it helps us if people don't return items all in the first week.
To ensure safety of our staff and other members, all returned materials will go into a quarantine period and will remain checked out on your card until after the quarantine period.
Also, when curbside pick up begins, members will be able to place holds online through our catalogue.
We can't wait to start loaning our materials again!
We will soon have on our website a full description of the process for placing holds and picking up items at our front entrances.

Submitted by Jamie (not verified) on

Thanks for the question. You can become a member while we are closed by filling out the online membership form https://ideaexchange.org/contact/online-membership
You must be a resident of Cambridge to sign up.

Submitted by Lindsay Campbell (not verified) on

Hi, Really looking forward to curbside pick up!!! my kids are in need of new books!

thanks!
Lindsay