Member Services Assistant (permanent, part-time)

Idea Exchange, Queen's Square

Posting #22-23x

Are you a people-person who enjoys providing a welcoming environment to others? Do you tend to be the go-to person because you can find solutions and the answers to people’s questions? Idea Exchange is seeking a Member Services Assistant for our Queen’s Square location. Does this sound like you? Read on!

As a Member Services Assistant, you will work with a team to be the front-line for member service transactions and circulation duties. This also includes assisting members with questions, reference and advisory, and technical help with computers and devices.

To be qualified for the role, you should have previous experience working in a service environment dealing with the public. Your communication skills, confidence with technology, and ability to work well with others will be paramount in this service-centred position. Your strong ability to problem-solve, assist members to find answers to questions, and follow process is also important to the function of this role.

This is a permanent part-time position working approximately 35 hours in a bi-weekly period. A temporary training schedule will be assigned. The regular schedule is as follows and is subject to change:

Week 1

Monday 9:30am - 5:30pm (7 hours)

Tuesday OFF

Wednesday 5:30pm - 8:30pm (3 hours)

Thursday 4:30pm - 8:30pm (4 hours)

Friday OFF

Saturday 9:30am - 5:30pm (7 hours)

Sunday OFF

Week 2

Monday 9:30am - 5:30pm (7 hours)

Tuesday OFF

Wednesday 5:30pm - 8:30pm (3 hours)

Thursday 4:30pm - 8:30pm (4 hours)

Friday OFF

Saturday OFF

Sunday OFF

Idea Exchange has a COVID-19 Vaccine Policy and Program which requires all new hires to provide sufficient proof of full immunization against COVID-19 or have a valid medical and/or religious exemption.  Should you require further information regarding the Policy, Program or requirements during the hiring process, please contact Human Resources.

If you think you are up to the task, please apply by August 11, 2022 to:

Human Resources
Idea Exchange
1 North Square, Cambridge, Ontario, N1S 2K6
Email: recruitment@ideaexchange.org

Please quote “#22-23x Member Services Assistant” in your email.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please note that this position is open to internal and external candidates. Only those candidates selected for an interview will be contacted. A vulnerable police records check, and/or criminal background check may be required as a condition of employment depending on the nature of the position.  PLEASE NO PHONE CALLS.